FAQ

1. Which payment methods do you accept?

Currently we accept the following payment methods:

  • Bitcoin (BTC), Litecoin (LTC), Monero (XMR)
  • PayPal (max. 80€)
  • SEPA bank transfer

2. I have never used Bitcoin. What is the easiest way to pay with Bitcoin?

Coinbase.com (ID verification required)

  1. Create an account on Coinbase.com
  2. Buy Bitcoin on Coinbase.com (Bitcoin will be credited to your Coinbase account)
  3. Place an order on our website
  4. Click the “SEND” button on coinbase.com
  5. Fill in the amount + receiving address (both displayed on our checkout page)
  6. Done. Coinbase will send the Bitcoin.

You don’t need to have an own Bitcoin wallet to carry out these 2 methods. No technical knowledge is required. Alternative to Coinbase: kraken.com, bitstamp.com

Another way is to use the Relai app: https://relai.app/

3. How long does it usually take to receive my package?

  • Usually between 5-10 working days. However, please read the details in our shipping information.

4. I have paid for an order but did not receive a confirmation e-mail.

  • Once we notice your payment we will send you a manual confirmation email (on the same day). With bank transfers it can take 1-2 days until we receive the payment. If you have not received a payment confirmation email please contact us.

(don’t use “mail.ru” email addresses or other exotic email providers. Our emails to mail.ru email addresses are not delivered )

5. How will I know that you have received my Payment?

  • Bitcoin – After you have made the payment you will get an immediate success message (‘PAID’) on the checkout page.
  • PayPal – You will receive a manual confirmation email once we notice the payment.
  • SEPA – You will receive a manual confirmation email once we notice the payment. In most cases this takes 1-2 working days.

6. I have sent you an email. When can I expect an answer?

  • We usually answer within 24 hours. If you didnt receive an answer, please try to send your email with a different email provider. Also avoid using Mailclients like Thunderbird (they sometimes filter emails). Instead log in directly to your email account via a web browser.

(don’t use “mail.ru” email addresses. Our emails to mail.ru email addresses are not delivered )

7. How much are the shipping costs?

  • Please have a look at the SHIPPING tab in the top menu. The shipping costs are also displayed during the checkout process.

8. What is the expiration date of the products that you ship?

  • The expiration dates can be found here.

9. From which country do you ship?

  • Due to security reasons we dont want to make this public. It is an EU-country in the Schengen area.

10. My order is urgent. Can you ship with express?

  • No, we cannot ship with express and we also cannot guarantee a specific delivery period since this is beyond our control.